Policies for Streametoile LLC
Last Updated: October 8, 2025
Thank you for shopping with us. We want to ensure your experience is transparent and satisfactory. Please review our policies regarding shipping, returns, and damages below.
Shipping Policy
1. Order Processing
We strive to process all orders within [Number] business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Estimated Shipping Times & Delays
Our standard shipping service typically delivers within 6 to 10 business days.
Please note that this is an estimate, and actual delivery times are not guaranteed. While many orders arrive within this timeframe, some may arrive sooner or be subject to delays due to factors beyond our control, such as customs processing, postal service issues, or logistical challenges.
Streametoile LLC is not liable for any delays in shipping once the package has been handed over to the carrier. We do not offer guarantees on delivery dates or provide refunds for shipping costs due to delays.
3. Lost Packages
A package is considered lost if it has not been delivered and there have been no tracking updates for a significant period (typically [Number] days).
If your package is confirmed to be lost in transit by the shipping carrier, please contact our customer support at contact@streametoile.com. After our investigation, we will offer you the choice of a full refund or a reshipment of your order at no additional cost.
Returns & Refunds Policy
1. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You must initiate the return process within 20 days of receiving your item.
2. Return Process
To start a return, please contact us at contact@streametoile.com with your order
number and the reason for your return.
3. Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival, please contact us immediately at contact@streametoile.com.
To process a claim for a damaged item, you must provide a clear and concise video that clearly shows the damage or defect. This is required for our team to verify the issue.
After reviewing the video evidence, if the product is found to have a manufacturing defect or was damaged during shipping, we may offer partial compensation based on the severity of the damage and the value of the product.
Please Note: This policy does not cover issues arising from:
- Improper use or handling of the product by the customer.
- Accidental damage after delivery.
- Personal preferences or dissatisfaction with the product's features (e.g., color, size, or functionality not related to a defect).
4. Refunds
Refunds are only issued for lost packages as described in our Shipping Policy. We do not offer refunds for returns or shipping delays. Once a refund for a lost package is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.
Contact Us
If you have any questions about our policies, please do not hesitate to contact us at contact@streametoile.com.